At ImpleXcorp, we manage shipping and dispatch logistics to guarantee efficient deliveries and quality of service. Therefore, you will always be aware of the tracking of your order and delivery time. Additionally, we handle the best shipping companies that guarantee the certainty of product arrival.

In the shopping cart you select any of these shipping methods (Standard Shipping / Expedited Shipping) to process the shipment. Our system will take care of processing the order and we will ship it according to the scheduled shipping date. When confirming your purchase you will receive your order data along with your order tracking data, each time the tracking is updated, your automated order will be updated to your email so that you will be notified immediately.

Note: When your order is in the hands of the shipping company, it is important to take into account that any claim is requested from the same shipping company with your tracking data to confirm the status of your order.

Returns and exchanges

In accordance with the provisions of the Consumer Statute, ImpleXcorp.com will proceed to accept the returns of the products purchased that are defective and / or whose deficiency in quality is not suitable for the use for which it is intended, in accordance with the parameters of the guarantees conferred by the respective manufacturer.

The guarantee service will have a term of 8 business days counted from when ImpleXcorp.com receives the defective product with the formal request made by the client. If the study of the guarantee, the result is that it is appropriate, ImpleXcorp.com will take care of the transport costs of the product, which will be reimbursed to the customer when they have been paid.

If the order received by the client presents any novelty of quantity, presentation or operation that derives from the dispatch itself, the client will have a term of 3 business days to inform our company. After this time, comments of this type will not be accepted and one will be understood to be satisfactory. In any case, the customer must always review the content of his order before signing the receipt to the satisfaction of the carrier.

In order for the exchange, return or warranty request to be processed, the user must keep the original packaging of the product, return it in the conditions in which it was received, as well as submit a formal request that explains the reasons for the request.

Digital Product:

They relate only to digital products that are sent by email associated with your registered purchase. Digital goods are sent to email because they are digital and not tangible. At the end of your purchase, the system will take you to leave your personal data and Email to send the license of your order. You must correctly enter the data for the shipment to be successful, reminding you to check your spam or spam.

How to know if my order was dispatched?

1.- You will receive an email confirmation of your order. If you cannot find your order, we recommend that you use any of the means of direct contact that we have available in our store “WhatsApp, Skype and Telephone Call” (depending on your preference) so that one of our sales agents can take immediate responsibility at the status of your order. Communication is overrated for us, and we greatly appreciate your contacting us.

2.- Email bounce: From experience, our system has detected email bounces associated with private domains of third parties or business domains. Ex: @ mycompany.com. We recommend that you have our domain @ ImpleXcorp.com as a trusted domain on your email server so that you can receive your order without bouncing. On the other hand, we recommend that you register your purchase with a personal email such as: @ hotmail.com @ outlook.com @ gmail.com. These email domains will never have a problem receiving your order.

Physical Product Shipments:

Physical products are all tangible items that have shipping and postage costs in our online store.

Non-Returnable Items

We cannot accept returns under the following conditions:

Items out of the warranty period.
Items washed, used, without labels or misused.
Articles under the following categories:

Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots

Jumpsuits, Underwear and Sleepwear, Swimwear, Jewelry and Accessories (except scarves, bags, and mermaid blankets).

Liquidation items, Disposable Items.

Before making a return request:

For any reason, if you wish to cancel your order while the order is in the shipping process, you must wait until you receive the package in hand before making a return request. Because cross-border shipping involves complicated procedures, national and international customs clearance, and local and international carriers and agencies.

If you refuse to receive the delivery package from the postman or do not pick up your delivery package at your local post office, our customer services will not be able to judge the status of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse due to customer’s personal reason (such as wrong address / non-recipient, customer refuses to accept payment of package tax / payment), we will contact you to re-pay the shipping postage (via PayPal) and arrange reshipment. However, please note that no refund will be issued in this situation.