What is the return and refund policy?
In accordance with the provisions of the Consumer Statute, ImpleXcorp.com will proceed to accept the returns of the products purchased that are defective and / or whose deficiency in quality is not suitable for the use for which it is intended, in accordance with the parameters of the guarantees conferred by the respective manufacturer.
The guarantee service will have a term of 7 business days counted from when ImpleXcorp.com receives the defective product with the formal request made by the client. If the study of the guarantee, the result is that it is appropriate, ImpleXcorp.com will take care of the transport costs of the product, which will be reimbursed to the customer when they have been paid.
If you need any further assistance, please contact us by e-mail: [email protected]
Items listed in categories that do not allow returns or exchanges:
How to make a return from an item?
1. Go to your Orders page.
2. Click the “Need to return this item” link, or click the “View order details” button and click the “Return item” button. If the merchant accepts exchanges, the link will state “Need to return or exchange this item” and the button will show “Return or Exchange”.
3. Select the reason for your return and provide additional comments. (Additional comments are required for most returns.)
4. Depending on the reason selected, you will:
Be provided with a shipping label so you can package the return and send it back to the merchant.
Or your request will be submitted to our Customer Support Team, who will review your request. They’ll then either email you a return shipping label so you can send your return to the merchant, or ask for additional information.
5. Refunds are processed back the original payment form used to complete your purchase. Refunds are processed within 7 days of the item being delivered.
The refund will be issued to your payment processor you used to place the order.
What if my item is defective or I was sent the wrong item?
You may return the product within 30 days regardless of the category of the product. In the unlikely event something of this nature happens, please let us know using the Contact Us page on our site and we’ll correct the issue or refund your purchase. We’ll refund the price of the product, as well as any shipping and handling charges paid, within 7 days of when the return is delivered back to the merchant. Any applicable replacement shipments may be processed for payment and shipping separately.
P.O Box: 1232360
Address: 2051 NW 112 AV. STE. 118.
Phone: +1 (305) 4569280
To ensure your return is processed, please include the following information:
- User Name.
- Full Name.
- Phone Number.
- Returning item.
- Reason for returning your order.